How do you ship and deliver your printed canvas art?

We ship and deliver your canvas art using our global print-on-demand platform that connects your order to the nearest local print provider. This way, we can guarantee faster delivery, reduced shipping costs and a reduced carbon footprint. Your canvases will be shipped and delivered by reliable delivery services, such as FedEx, DPD, DHL, UPS or USPS.

How much does delivery cost and how long does it take?

For France delivery is completely free. For other countries, the cost and delivery time depend on your location and the size and weight of your canvases. You can see the estimated cost and delivery time on the product page and checkout page before placing your order. You can also track the status and delivery of your order by using the tracking link in your order confirmation email.

How can I track the status and delivery of my order?

You can track the status and delivery of your order by using the tracking link in your order confirmation email. You can also log in to your account on our website and go to your order history page. You will see the current status and location of your order as well as the expected delivery date.

What is your return and refund policy?

We want you to be satisfied with your canvas art. However, we only accept returns and/or refunds if there is a good reason, for example if the product is defective, damaged or not as ordered. The reason we have this policy is that products are customized and made specifically for each order, which involves significant cost and production time. If you are unhappy with your order for any of these reasons, please contact us at support@imaginemo.com or use the contact form on our website and provide your order number and reason for return or refund. We will study your case and offer you a suitable solution. You have 30 days from the delivery date to notify us of any problems with your order. Please note that return costs are your responsibility and that the canvas must be in its original condition and packaging.

How can I request a return or refund?

To request a return or refund, please contact us at support@imaginemo.com or use the contact form on our website and provide your order number and the reason for the return or refund. We will respond to your request within 24 hours and provide you with instructions and address for returning your canvas. Once we have received and inspected your returned canvas, we will process your refund or exchange and notify you by email.

What should I do if products are defective, damaged or lost in transit?

If the products are defective, damaged or lost in transit, we will bear the cost of reordering or refund you. Please contact us as soon as possible and provide us with the order number and a photo of the problem.

How long does it take to process my return or refund?

It takes up to 14 days to process your return or refund after we receive your returned canvas. You will receive an email confirmation when your refund or exchange has been made. The refund will be sent to your original payment method and may take a few days to appear on your bank statement.

What happens if products are returned due to insufficient address, recipient refusal or incorrect address?

If products are returned due to insufficient address, recipient refusal, or incorrect address, you will be responsible for the cost of the new order. Please make sure you provide us with the correct and complete recipient's address and name when you place your order.

How can I place an order on your website?

You can place an order on our website by following these simple steps: Browse our canvas catalog and choose the one you like. Choose the size and add it to your cart. Proceed to checkout and enter your shipping and billing information. Review your order details and confirm your payment. You will receive an order confirmation email with your order number and tracking link.

What payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express. All payments are secure and encrypted. We do not store your payment information on our website.

How can I cancel or modify my order?

In general, we recommend checking all details such as your choice of canvas, its dimensions and your delivery address before checking out. If, however, you wish to cancel or change your order for any reason, you may do so within 12 hours of your purchase by contacting us at support@imaginemo.com or by using the contact form on our website. Please provide your order number and reason for cancellation or change. We will do our best to accommodate your request, but please note that after this time we cannot guarantee that we will be able to cancel or change your order once it has been processed by our printing supplier.

How do I take care of my canvas?

All of our canvas are durable and should resist most scratches, stains, fingerprints, etc. You can dust the canvas art with a soft, dry cloth. If your canvas is damaged and needs a deeper cleaning, you can try a damp cloth.

What is imaginemo and what do you offer?

Imaginemo is an online store that sells modern and unique canvas wall art decor for your home, office or as a gift. We use a global print-on-demand platform to produce and deliver your canvases with high quality and fast delivery.

How do you guarantee the quality and durability of your canvas products?

We ensure the quality and durability of our canvas products by working with local print suppliers who use environmentally friendly materials and processes. Our canvases are made of sustainable and recyclable materials, such as cotton, polyester and wood. We also minimize our environmental impact by producing and shipping your canvas products from the location closest to your address.

How can I contact you if I have questions or comments?

You can contact us at any time by sending an email to support@imaginemo.com or by filling out the contact form on our website. We will respond as soon as possible. We appreciate your questions and comments and are always happy to help.